Shop With Confidence Thanks To OV's Simple Returns Process

• FREE First Exchanges with each order (USA only)
• 60 Day Return Window (Extended to 90 days for November Purchases)
• Easy Return Shipping (We provide labels or QR Codes) (USA & CA Only)

How Do I Return Or Exchange An Item?

If you like your product but need a different size or color please follow our Simple Returns Process to initiate a return or exchange.

Our standard Returns Eligibility Window is 60 days for new unused items with original packaging and tags in tact.

Any item that needs to be considered for Returns, Warranty, or Repairs will follow our Simple Returns Process .

Also note that to return a product for a refund, you will be charged a small handling fee (this also applies if you are returning a product for a store credit refund.)

*Clearance items are final sale, & are not eligible for returns or exchanges.

**Items such as soft flasks (included with our Skyline Fastpack) cannot be returned if the factory seal has been removed due to sanitary concerns. A $15 charge per bottle or flask will be deducted from your refund if the flasks have been opened.

***Any item that is sent back to Outdoor Vitals and found to be missing packaging/tags or is found to be used will be either rejected or penalized.

 Please Note: No resolution is guaranteed by your selection in the returns process or by anything that any employee of Outdoor Vitals proposes or estimates before the product is inspected in person by our gear team. Once the item is received and inspected on site we will email you the best option for your item based on the circumstances and our grading systems. 

We promise that our gear will perform as good or better than the advertised performance levels for each product line. If you have an issue with one of our products we will provide a solution to keep it performing as promised.

 

Outdoor Vitals Product Lifetime Warranty

Our gear is made with the goal in mind of balancing ultralight weight, performance, comfort and durability. We believe in the “Live Ultralight” mantra so we focus on ultralight weight and performance while maintaining durability thresholds established for each product.

Our warranty covers manufacturing & workmanship defects for the Expected Lifespan of our products. Expected Product Lifespan is determined by OV Gear Specialists using the following criteria:

• Product design intent & materials specifications
• Intended use of the product
• The specific issue encountered with the product
• The age of the product (based on Manufacture date)

While all of the gear that we produce does meet these standards, it is not indestructible, nor does our warranty cover any problem that is caused by wear & tear, improper cleaning, abuse, misuse, accidents or acts of nature (fire, flood, moths, etc.). Snags (including Zipper Snags), stains, pilling, discoloration, deterioration, burns, tears, holes or other unforeseen issues that don’t affect the performance of the product are not covered by this warranty. 

*Sleeping Pad/Pillow seam welds and valves are covered for 3 years (The expected lifespan of a sleeping pad) however, punctures, tears or leaks in the fabric are not covered by this warranty. OV Foam Pads & Pack Liners are not covered by this warranty as they are consumable product. Items sold by OV but not manufactured by OV are not covered by this warranty they are covered by the warranty the manufacturer provides. Clearance items are final sale, and are not covered by the warranty.

How Do I Submit A Warranty Claim?

To submit a warranty claim you must return the product to Outdoor Vitals using our Simple Returns Process. 

Please Note: The item(s) must be cleaned and must have a Return Authorization (from our online form found here) to be processed, inspected & resolved. Outdoor Vitals will not take responsibility for items that show up at our offices without having gone through the Simple Returns Process found below.

Orders outside of the USA will not be provided a shipping label or flat rate for shipping costs.

Can I get my gear repaired if it's outside of the warranty?

No problem, we can help with tips on repair or our inhouse repair service. Follow the steps below to see how to handle your issue:

1. Check out our Care Guide to see if the issue is something you can solve yourself.
2. If it's not something you can do, contact support to see if our in house repairs shop can help. Email us at support@outdoorvitals.com for more information.

Simple Returns Process Instructions

1. Ensure that your item has all original packaging and tags. 
2. Find your order # and click here to initiate your Return
3. Inside the Returns page you will need to select your reason for returning the item: request refund, request exhange or warranty inspection.
4. Print out our shipping label and drop the package off at the carrier.**

Once your package is received at our warehouse it will be processed and a resolution will be emailed to you within 7-10 business days.

*Items shipped dirty, stinky (including smoke smells) or with pet hair will be penalized. 

**International Shipping for returns is the responsibility of the customer and if anything is shipped back for warranty reasons the customer will be responsible for customs import taxes & duties to receive the item again. Orders outside of the US are not eligible for in house repairs- see our repairs section for alternative options.

If the customer does not accept any of the proposed resolutions they will be invoiced for shipping to return the product back to them. Nothing will be shipped until the invoice is settled. If no response is received within 3 months the product will be donated to charity.