Warranty

Our Peace of Mind Lifetime Warranty!

Outdoor Vitals branded products (excluding stuff sacks) are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product.

If an Outdoor Vitals product covered by this warranty fails due to a manufacturing defect we will repair the product, without charge, or replace it (Limited to 1 full replacement), at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, abuse, misuse, or an act of nature (fire, flood, moths, etc.), snags, stains, pilling, discoloration the natural breakdown of colors and materials over extended time and use, deterioration, burns, or damage from normal wear and tear. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.

For warranty evaluation, email support@outdoorvitals.com detailing issue and providing proof of purchase (required), upon approval your product must be returned directly to Outdoor Vitals Warranty Department, 895 N 150 W Unit G, Cedar City, UT 84721. All shipping to Warranty must be pre-paid and insured. Outdoor Vitals cannot be liable for lost in-bound packages. Please make sure item is clean before shipment. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.

This warranty is available in the United States and Canada. For international warranty claims (outside the United States), shipping and duty fees are the responsibility of the consumer.

 

RETURNS & EXCHANGES
In order to return your purchase, the following must be true:
  • The item has not been used and is in original, saleable condition
  • You purchased your product(s) from OutdoorVitals.com 
  • The original tags are attached
  • If it is within 30 days of the original purchase date you are eligible to receive a refund.
Refunds will be applied to the original form of payment.
Once a refund is issued, your banking institution may take up to 10 business for this to be applied to your account

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