Warranty/Returns

Our Peace of Mind Lifetime Warranty!

At a glance, our warranty is here to cover any defects in craftsmanship of the product. It does not cover normal wear and tear or user damage.

Outdoor Vitals branded products (excluding stuff sacks, pad straps and non-Outdoor Vitals branded products) are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product.

If an Outdoor Vitals product covered by this warranty fails due to a manufacturing defect we will repair the product, without charge, or replace it (Limited to 1 full replacement), at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, abuse, misuse, or an act of nature (fire, flood, moths, etc.), snags, stains, pilling, discoloration the natural breakdown of colors and materials over extended time and use, deterioration, burns, or damage from normal wear and tear. 

For warranty evaluation, email support@outdoorvitals.com detailing issue and providing proof of purchase (required), upon approval your product must be returned directly to Outdoor Vitals Warranty Department, 895 N 150 W Unit B, Cedar City, UT 84721. All shipping to Warranty must be pre-paid and insured. Outdoor Vitals cannot be liable for lost in-bound packages. Please make sure the item(s) is clean and dry. Our policy requires that all items accepted for inspection be received in laundered condition. Items not clean enough to work on will be returned to you. While we understand this may be inconvenient, we want to ensure the health and welfare of our Returns Department staff. Please see our care guide.

This warranty is available in the United States and Canada. For international warranty claims (outside the United States), shipping and duty fees are the responsibility of the consumer. Processing of warranty claims can take between 2 and 6 weeks depending on the time of year.

 

RETURNS & EXCHANGES

Outdoor Vitals products purchased directly through our website may be returned for a full refund if the product(s) is returned in new, unused and clean condition, with all the original packaging and components. Outdoor Vitals reserves the right to deny a refund and will return items that do not meet these standards. Your refund will be issued based on the original method of payment. Original shipping and return shipping costs, as well as customs and duties, will not be refunded. We are unable to process exchanges. To replace your item(s) with a different size, color, or item please initiate a return for a refund on the original purchase and place a new order. We apologize for any inconvenience this may cause. Outdoor Vitals accepts returns and exchanges on unused products for 30 days from the date the product is received. Customers are encouraged to test the fit of their backpack and sleeping bags indoors to ensure they are satisfactory. All tents should be carefully set up in a grassy area to be evaluated.

 

Instructions for Online Returns

  1. Returns are only eligible for products purchased on this website, Outdoorvitals.com. If you purchased the product elsewhere, please return the product from which you purchased it. 
  2. Start the returns process by emailing Support@outdoorvitals.com with your order number and reason for return. 
  3. Upon reviewing your return, we will email you a return authorization number (RA#). Print this email including the RA# and include a copy in the box. If you have the original invoice, include this in the box also.
  4. Please make sure the item(s) is in new condition and clean, with all the original packaging and components.
  5. Pack the product in a sturdy cardboard box and be sure to include the return form with your item(s).
  6. Use a carrier that can provide tracking and insurance for your package. Outdoor Vitals is not responsible for lost or damaged packages. Please be sure to include the RA# on the shipping label so we can identify the package when it arrives.
  7. Ship to:
Outdoor Vitals 
895 N 150 W Unit B
Cedar City Utah, 84721

 

 

Register Here

To Top